A whole team on one bot
Several operators answer customers from one Telegram bot.
FeaturesTelegram customer support, without a new app.
Maglead adds what a team needs to answer customers to the Telegram you already use. Pick a feature to see how it works.
No double replies
The first operator to answer takes the customer. No one replies twice.
Group mode with topics
Every customer gets their own topic in your team's Telegram group.
Quick replies
Saved answers sent with a short command, plus an automatic welcome.
Broadcasts
One message to every customer of your bot, with a preview first.
Speaks your customer's language
Customers pick English, Russian or Uzbek, and the bot greets them in it.
How to create a Telegram support bot
Step by step, from a new bot to your team's first answer.
Questions
What is the best Telegram customer support bot?
It depends on your team. If several people answer customers and you want to keep your own bot and brand, Maglead fits well. Operators answer from Telegram, the first to reply takes the customer, and every answer goes out from your bot.
Is there a Telegram helpdesk without a separate app?
Yes. Maglead works entirely inside Telegram. Customers write to your bot, and your team answers in Telegram without a dashboard.
Which features are free?
Group mode, several languages, blocking and answers from the bot work on both plans. Free includes up to 3 bots, and for each bot 1 operator, 5 quick replies and 1 broadcast a week.
Answer your customers together.
Connect your bot in two minutes. Free to start, no card needed.