How group mode works
You create a Telegram group with Topics turned on and connect it to your bot. When a customer writes, Maglead opens a topic named after them. Anything an operator writes in that topic goes to the customer from the bot.
Notes for the team
Start a message with // to leave a note for colleagues. Notes stay in the topic and are never sent to the customer. Use them to ask for help, pass on details or say what was already done.
Set it up in two steps
- Create a group in Telegram and turn on Topics in its settings.
- In @magleadbot, open your bot's group mode and pick the group. The bot joins it as an admin that can manage topics.
Only operators of your bot can answer customers in the group. Others in the group can read along, but their messages are not sent to customers.
Group or private chats
Private chats suit a small team, where each operator gets messages directly. Group mode works best for teams of 3 or more, where it helps to see every customer in one list. You can switch back to private chats at any time.