Step by step
- Step 1
Create a bot in @BotFather
Open @BotFather in Telegram and send /newbot. Choose a name customers will see, for example the name of your shop, and a username that ends in bot. BotFather replies with a token, a long line of letters and numbers. Copy it. Already have a bot? Send /mybots to @BotFather, pick your bot and tap API Token.
- Step 2
Connect the bot to Maglead
Open @magleadbot and send it the token. Maglead deletes the message with the token right away and stores the token encrypted. Your bot is now connected.
- Step 3
Press Start in your bot
Open your own bot and press Start. This makes you its admin. From now on, messages customers send to the bot arrive in this chat.
- Step 4
Answer your first customer
When a customer writes, their message is forwarded to you. Reply to that message in Telegram, and Maglead sends your answer to the customer from the bot. Your personal account stays hidden.
- Step 5
Add operators
In @magleadbot, open your bot and invite an operator. Forward the invite to a colleague. The link works once and expires in 24 hours. Once they press Start, customer messages reach them too.
- Step 6
Set up the details
Write a welcome message, save quick replies for common questions and choose the languages your bot offers. If your team has 3 people or more, try group mode, where every customer gets their own topic.
What you get at the end
- Customers write to your own bot, with your name and photo.
- Every message reaches your team in Telegram.
- The first operator to answer takes the customer, so no one replies twice.
- Every answer goes out in the bot's name.
Common mistakes
- Sending the token to a group or another person. Send it only to @magleadbot.
- Forgetting to press Start in your own bot. Without it, customer messages have nowhere to go.