How several people answer from one Telegram bot
A Telegram bot normally has one owner. Maglead turns it into a shared inbox for your team. When a customer writes to the bot, the message is forwarded to the operators. An operator replies to that message in Telegram, and Maglead sends the answer to the customer from the bot.
Nobody installs an app or learns a dashboard. Your team works in the Telegram they already use on the phone and the computer.
How to add an operator to your Telegram bot
- In @magleadbot, open your bot and add an operator.
- Forward the invite message to a colleague. The link works once and expires in 24 hours.
- Your colleague presses Start, and you get a message that they joined the team.
To remove someone, tap their name and confirm. The customers they were handling go back to the whole team, so no conversation is left without an answer.
Personal accounts stay private
Customers see only your bot. They never learn who answered and never see an operator's personal account. When someone leaves your team, customers keep writing to the same bot.
How many operators you can add
The Free plan includes you and 1 operator for each bot. Pro allows up to 10 operators per bot for $3 a month. See all plans.