What Maglead covers
- One place for customers. Everyone who writes to your bot reaches your team in Telegram, and nobody gets lost in personal chats.
- A customer per operator. The first operator to answer takes the customer, and the owner sees every conversation.
- A history per customer. In group mode each customer has their own topic with the whole conversation.
- Reaching customers again. Broadcasts go to every customer of your bot.
- Language and blocking. Each customer's language is remembered, and the owner can block anyone who spams.
What a full CRM adds
Maglead is not a sales CRM. It has no deals or pipelines, no contact fields or tags and no reports. It also never stores the text of messages, so the conversation history lives in Telegram itself.
If you track sales, keep using a CRM for that and use Maglead for the conversations. Many small teams find that answering customers well in Telegram is all they needed.
Why it is built this way
Not storing message text keeps your customers' conversations private and leaves nothing that could leak. Read more on how Maglead handles privacy.